Re: Welcome Back

jpalkire@bellsouth.net

To: V Stephanou Reko Tours

 

VICKY, THE TRIP WAS GREAT. ALL OUR GUIDES AND DRIVERS WERE WONDERFUL. THE FOOD WAS EXCELLENT. THE CRUISE WAS VERY GOOD. GREAT LOCATION. WE FELT THIS WAS A TRIP OF A LIFTIME.

THANKS FOR YOUR HELP.  JOHN ALKIRE

 

 

 

*******************************************************************

From: Britointeriors@aol.com
To: RekoTours
Sent: 10/1/2008 3:12:01 P.M. Eastern Standard Time
Subj: Re: greetings
 

 
Hello Steve just a little note to thank you for such an extraordinary trip to Egypt.The hotel in Cairo was wonderful and my favorite part was the journey down the Nile the boat was for my surprise very confortable and I specially enjoy the company of our tour guide Tarek Nabil he was very knowlageble and fun.In general it was a wonderful experience that I will repeat over and over again.Please extend my thanks to everybody in Reko Tours
Best Regard
Alfredo Brito (Miami,Fla)
 
 

 

************************************************************************

RE: Tours of Madrid & Barcelona

To: Vicky Stephanou

Date: 8/20/08

 

Vicky

 

We returned from our trip Monday afternoon with no problems. Thank you for arranging this FAM trip. The ground transportation was prompt, courteous, and above-all professional. The accommodations were centrally located and had all the amenities we needed including great breakfasts! Thank you very much and I look forward to future bookings with you!

 

M & M

 

**************************************************************************

From:  The Travel Center / American Express

To:  Reko Tours

Date:  Aug. 14, 2008

 

Re:  Booking No. 4192  DELUXE PACKAGE TO EGYPT

 

Dear Mr. Tsapelas,

 

I am writing this short note to praise your agent Vicky.

 

After many changes by my clients, she put together a wonderful itinerary for Ellen Tseytel & Eugene Chernyak.

 

The hotels were wonderful, the cruise delightful and the service extraordinaire.

 

As a travel agent in this day and age, I understand the frustrations of getting all the pertinent information for the clients, but of course closing the order is difficult.  Between the internet and everything elase we have to work with, vicky did a tremendous job with this booking.

 

I look forward to working with Vicky again in the future, and if you are able could you kindly send me any brochures which I can use o ce new clients?

 

Thank you for keeping your standards high.

 

Cordially,

 

Helene Mangot

 

****************************************************************************

Re:  FAM to Egypt for Regal Travel, Verna - proposal

Date:    7/30/08

From: regal1travel@yahoo.com

To:    rekotours@aol.com

 

George you are absolutely wonderful. I love good customer service. You and your staff have been on it to help me be successful for this potential group travel. I will stay in touch and look at some other bookings. Do you know have anything for Ghana Africa? I have a missionary group to prepare for next July 2009.

 

They are interested in staying in Keta (Volta Region) The actual work site is Sogakope.

 

Let me know!

 

Have a wonderful day. We will be back in touch!

 

 

 

******************************************************************************

MARGARET'S GROUP

From: margaret.burger@deestravel.com

To: vstephanou@rekotours.com

CC: rekotours@aol.com

 

Re:  Group to France

 

Hi Vicky

 

Further updates on Margaret’s group:

 

As per tour leader, so far everything is running good with the tour without much problem.

Group leader advised her members are enjoying the journey and happy with the accommodations arrangement.

Group coordinator also take this opportunity to reconfirm with the group leader the rest of the services

On 23July.

 

Thanks

 

******************************************

 

From: JMDPM@aol.com
To: rhonda@garnertravel.ca
CC: RekoTours
Sent: 7/9/2008 10:09:06 A.M. Eastern Standard Time
Subj: Re: REKO TOURS - EGYPT
 

 
Hi Rhonda,

I am an outside agent in the U.S. and used Reko tours for our trip to Egypt.
It was a perfect trip!!!  It was organized, good hotels, Nile cruise was great, guides very good.I could highly recommend the company for your trip.
As for speaking for Canada---cannot give you advice.

Jack Morgan
 

**************************************

 

From:  lettrav@aol.com

Sent: Monday, June 30, 2008 9:45AM

To: vstephanou@rekotours.com

Subject:  out trip

 

Vicky,
Our trip was very nice.  Our transfer was right outside of customs waiting for us in a nice, new bus--plenty of room.  We really liked the Royal Olympic Hotel.  The staff was very friendly and our rooms very lovely.  We enjoyed gathering around the pool area in the afternoon and early evenings for r and r.  Our city tour was very nice and our guide was very informative and gave such wonderful information.  One could really tell that she enjoyed her job.  Our ship was as expected and I think I mentioned that my parents upgraded their cabin for an room--my mom is claustrophobic.  We enjoyed visiting the Greek islands and found that our dollar was much better in Greece than other countries of Europe.  Thanks so much for all your work with our trip.  Our only other problem was what I had already mentioned but will copy it below.  Overall, we had a great trip.  Greece is such a beautiful country.

 

Denise Wilson

 

**************************

 

From:  JMDPM@aol.com

Sent:  Tuesday, June 24, 2008 12:41PM

To:  Res@mymedvacations.com

Subject:  hi steve

 

We truly enjoyed our FAM trip to Egypt, as I wrote to you before.

Now we are wanting a FAM to India for 2009.  What is available??

 

Thanks.

Jack Morgan

Flying Dutchman Travel

 

***************************************

Hi Vicky,

 

It is Jo Collins here. You put together a wonderful package for my mother-in-law to Egypt and Israel earlier this year, they had a fabulous time and really enjoyed the personalized service that you put together.

 

As an independent travel agent, I received a brochure/flyer for trips with CE Vacations to Jamaica, I believe that this is also part of Rekotours (your company).

 

Please let me know if this is a possibility.

 

Thanks and regards

 

Josephine Collins

Rhodes Associates

555 Fifth Avenue, 6th fl.

New York, NY  10017

Tel: 212-503-0468 

Cell: 917-744-9848 

Fax: 212-503-0456

Email: jcollins@rhodesassociates.com 

 

***********************************************

 

Re: new itiniary

LC Graves [leg2575@sbcglobal.net]

To: Vicky Stephanou

Date: June 24, 2008

 

I would like to let you know that everything went very well on my trip. It was very nice, the tour guides were very professional and the accommodations were great. Mediterranean Vacations is a wonderful agency.

Thanks again for all of your hard work Vicky.

I will definitely be in touch with you for future cross country travel.

 

*********************************************************

Subj: Re: URGENT URGENT 
Date: 6/8/2008 11:20:25 P.M. Eastern Daylight Time
From: PatMRosier
To: RekoTours
 
GEORGE,
 
TRIP WAS NICE.  SHIP DID NOT UPGRADE ME.  TRANSFERS WERE GOOD AS WELL. 
 
THANK YOU.
 
PATRICIA

************************************

From: Red Sky Travel [mailto:redskytravel@comcast.net]
Sent: Monday, May 12, 2008 6:22 AM
To: Vicky Stephanou
Subject: Egypt FAM

 

Vicki, Good Morning!  I just wanted you and George to know that the Egypt trip was everything I expected!  Even more.  I learned so much about the country.  The hotel, riverboat, guides, transportation was excellent.  Everyone on the trip was compatible.  Thank you so much for all your help.  I can't wait to go again and now I feel confidiant about selling it.  I'll be in touch!  Thanks, Tish

 

 

******************************************

From:  JMDPM@aol.com

To:  Rekotours@aol.com

Subject:  Egypt FAM

Date: Thu, 8 May 2008 12:28pm

 

My wife and I just returned from a wonderful 10 day FAM to Egypt with your Reko Tours.  It was outstanding---from hotels, locations, cruise, guides, food, etc.  We will certainly recommend this trip to our clients and friends.

 
Thank you for offering this trip to us.
 
Eileen and Jack Morgan

 

 

*********************

From:      Danielle McCartney [daniellem@bellnet.ca]

Sent:       Thursday, April 24, 2008 10:36am

To:          Reservation

Subject:   FAM to Egypt for ITB Travel, Danielle

 

Hi George,

Just a note to let you know we had a good time in Egypt, the tour company you used was excellent.  I would like to do a group for next April around the same time.

Thanks Danielle

***************************************

From:  Peggy Fragopoulos

Re:    Trip to Greece

Date: 3/26/08

 

our trip to greece was very good. . . thanks the tour guide we had out of Reko was the best i had ever had.

 

i am now looking for some good travel prices to return to Greece June 4.

 

thanks

 

peggy fragopoulos

 

 

***************************************

From:  Merry Liff [merry@travelxperts.com]

Re: Egypt Tour

Date:  March 25, 2008

 

Dear Vicky,

We just got home last night, and I wanted to email you to tell you how perfectly everything went.  Every guide and transfer showed up, and was on time.
The Hilton was fine.
The cruise ship could use a little updating, but the cabins were spacious enough and the crew most helpful.
Our guides were marvelous, and I would really want you to know one of them, Hany in Cairo, should have his employer know how very exemplary he is.
I want to thank you again for all your hard work on our behalf.  We appreciate it and I learned so very much.
Thanks again,
Merry Liff
 

*************************

From: Zitelman@aol.com

Re: Package to Egypt for Feb 29 - March 10

Date: 3/24/08

 

Dear Vicky,
 
            Just a quick note to tell you we are back from our trip to Egypt. Everything worked out GREAT and we had a fabulous time. All the guides were on time, courteous, polite and English speaking. We want to Thank You for arranging this wonderful trip
 
                       Joy Rubinstein
                 Cruises Of A lifetime

 

**************************

From:    Peggy Fragopoulos [totravel4less@yahoo.com]

Sent:    Wednesday, March 12, 2008 4:45 PM

To:        Vicky Stephanou

Subject:    greece

 

Our trip was great.  We were very happy with Reko. 

Thanks for your help in arranging our trip.

 

Thanks, Peggy

**************************

From:  James Watson [mailto:ekeneme2@aol.com]

Sent:  Friday, Feb. 1

To:  Mediterranean Vacations

Subject: Re: Package to Egypt Clients Watson & Iloputaife

 

Dear George,

 

Wahid our tour escort was great.  So were the guides in Cairo and on the cruise.  Our final guide in Cairo Abir had the best command of English and was very friendly and helpful.  We count her and Wahid as new friends.  Henni our driver in Cairo was as good as they come.  We hope he will be our driver when we return to Cairo.  Looking forward to working with you again.

 

Our tour escort Wahid was most helpful and professional.  He was very friendly, cordial and always smiling.  The same is true of our local tours both in Cairo and on the cruise.  Our female guide Cairo Abir had the best command of English, and was very clear in her explanations.

 

******************************************

To: vstephanou@rekotours.com

From:  Paigetherage4@aol.com

Date: Fri. Dec. 28, 2007 3:29 pm

 

     I just wanted to thank you for putting together this tour to Egypt for me at the last minute.  I had called & emailed several tours companies, & all of them said I was "out of luck" for a Nile Cruise, as well as, hotels, as everything was booked up for the holidays. Then, all of a sudden, I found " YTB Travel", & YOU were there for us!   Vicky, you were patient, friendly, & spent the time to put everything together.  Thank you so much!!!  You're the BEST!!!

     Not only were the tour guides in Egypt  knowledgeable & effecient, but they were kind & warm, especially Mohammed on the cruise from Aswan to Luxor.  Wow, he was lots of fun!  Everybody did a fantastic job & always on time.   But the very best was Mahmoud in Cairo.  He gave me his cell phone from the start & was always available...& very caring!  We loved our trip & we now LOVE Egyptians.  We also LOVE your company & plan to use it for our future trips.  We will  be sure & tell all our friends & contacts about you! (And about YTB Travel)   Thanks so much for our Holiday vacation!
 

************************

Re: Package to Egypt Kinney Joan/ X 4

JOAN KINNEY [JOANKINNEY1@msn.com]

To: Vicky Stephanou

 

Hi Vicky,

Despite my reservations, our trip went very smoothly . Tours were excellent and the cruise on the Nile was perfect-- a great boat!
Thanks for all your help and Happy New Year!!
Joan Kinney    
Allison Travel

 

***************************

From:  Joseph Zadikani, joseph777@hotmail.com

Re: Egypt Tours

Date: Wed. 19 Dec 2007 6:36pm

 

We took the 10 days trip vacation package to Egypt in December 2007. The trip was organized perfect. The company and the staff in Egypt were very professional and took care of our needs the best way possible, even when sometimes our request was a bit out of line. They went the extra mile to satisfy us in any way they could. I would specially mention the guide in Cairo Haitham Samir who took care of all our needs and requests -additional excursion - till the last moment we checked in and ready to board the airplane back to California. He was very knowledgeable and pleasant. We strongly recommend this package. Thank you for arranging this trip for us, it was amazing and unforgettable.

 

Rachel and Joseph

 

 

******************************************

Re: Aegean II

From:  northstar-carole@comcast.net

To: vstephanou@rekotours.com


Vicki:

This is 1 of 3 reviews of the Aegean II, I was very impressed!

Golden Sun Cruises operates the once famous classic Italian liner SS Ausonia although she is now named “Aegean two.” This ship is a gleaning gem and is one of the best maintained ships anywhere and the finest examples of her kind left in the world. She operates short 3 and 4 night cruises out of Piraeus to the all the popular Greek Islands as well as Turkey. I highly recommend you experience the SS Aegean two, let alone the magnificent destinations she visits!

You may have this info already!

Carole

 

******************************************

Subj: Greece 
Date: 11/29/2007 10:45:46 A.M. Eastern Standard Time
From: wendykeller@earthlink.net
To: rekotours@aol.com
Sent from the Internet (Details)
 
Dear George & Vicky

Just wanted to let you know what a great time everyone had on the 
trip we took to Greece earlier this month.

The services provided in Greece were outstanding.  The tour operator 
there was always on time for all of the planned activities and the 
tour guides were exceptional, especially George our guide on the 
three day Classical Tour.  We all felt like we had made many friends 
by the time we left to come home and sad to leave such  a beautiful 
country with such a fascinating history.

Some of the participants had never left the U.S. before and this was 
a great educational experience for them, not only historically but 
culturally.  I think to travel is the best educational experience 
anyone can have.  I hope to do many more trips with Reko Tours who 
provided us with such an exceptional opportunity to experience that 
part of the world.

I would like to thank both George and Vicky for a job well done.

Yours Sincerely,

Wendy Keller
Transnet Travel
1011 Bay Ridge Ave
Annapolis, MD 21403
mkeller@tnettravel.com

 

**************************

From: Barbara Reed [mailto:Barbaral.Reed@worldtek.com ]
Sent: Thursday, November 08, 2007 4:46 PM
Cc: res@mymedvacations.com
Subject: Trip to Greece

 

We have  returned from a great  trip.  Using  various  companies and  venders does have its excitement, but Stella and  Marie  were  very helpful.  Cruise was adequate and good size to visit the islands.  Land portion was excellent and all hotels were very nice.

 

Thanks  again,

 

Barbara Reed  #3726

 

 

******************************************

Subj: Package to Egypt for Burger Margaret 
Date: 8/23/2007 1:07:35 P.M. Eastern Daylight Time
From: margaret.burger@deestravel.com
To: RekoTours@aol.com
 
 
George,
 
Thank you for an exciting, educational, fun filled and wonderful trip to Egypt. We were pampered from the very moment we arrived in Egypt.  We were met by Haussan who took care of everything including the Visa. We were escorted to the Intercontinental Pyramid Resort and it was luxurious, comfortable and everyone was quite friendly, more than we had expected. While our rooms were being made ready it was just enough time for us to get lunch in the lounge. The diner reception in the evening was very good.
 
Our tour guides, Mohammad in Cairo and Aladine for 4 days and 3 nights while on the cruise, were most exceptional and very knowledgeable. I even enjoyed the camel ride (smile).  Thanks for Abraham our security escort who was with us doing our tour of the Pyramids, although we never felt that we were ever in any danger while on this trip to Egypt.
 
Even if they did not speak English, everyone tried hard to meet all of our needs. We were treated like VIPs in Egypt. This has been an unforgettable experience.
 
Now that I have experienced Egypt, I am looking forward to taking the group we have already booked with you in 2008. As a matter of fact, one of the travelers in the group plans to return on the 2008 trip with her son and grandson. How about that for loving a trip.The clients that are going in 2008 are excited and anticipating an unforgettable Egypt trip.I have assured all that I have talked to, they are in for an experience of a life time.  I'm sure the 2008 Egypt trip will be just as grand, exciting, educational and luxurious as this one.
 
George, my clients and I thank you very much. 
 
Best Regards,
 
Margaret Burger
Managing Partner
Dees International Travel and Tours
Tel. 215-548-3337
Fax. 215-242-6068
 

 

****************************

RE: New reservation

Simon Kwong (skwong) [skwong@cisco.com]

To:  Vicky Stephanou

 

Hello Vicky,

 

I just want to say thank you so much for arranging our trip to Greece.  We had a wonderful time.

 

Simon.

****************************

From:  CSMkessler@aol.com

To:  Rekotours@aol.com

Subject:  Egypt

Date: 4/25/07

 

George,

 
As a rule i am not one to write letters after a trip.However the following is my exception.
 
Egypt is an incredible trip and while my group was concerned prior to booking there is only good to report.Safety was not an issue and we never felt threatned.Your representatives in Egypt made our visit fantastic.They were always on time,transportation was first class,the cruise was spectactular and the sights
something everyone should see in their lifetime.
 
Most important,we made friends.
 
mike kessler
 
travelwyse

 

****************************

Report on Egypt

mzdaitch@aol.com

to:    vstephanou@rekotours.com

Date: 4/14/07

 

Dear Vickie,

Thought I would jot off a note to let you know how the trip to Egypt went.
 
Everything was just great from the people who met us at the airport to the
people who took us out on tours to the Nile cruise and the train.
The tour people were just wonderful and we were completely
comfortable and welcomed to the letter of tourism.  I had a few suggestions,
If you would like my help, I will be glad to advise you where it could be improved.
Some of the vouchers were not clear and there, it could be improved.
We had a wonderful trip and made some wonderful new friends.
We were treated royally every place we traveled.
 
Thanks for your help.
Marilyn Daitch

 

****************************

 

From:    barbara@tvlnet.com

To:        reservr@aim.com

Subject:    "Holidays Greetings to EVERYBODY!

Date:        Wed, 20 Dec 2006 4:15 PM

 

Thank you so much! 

My clients just returned from Egypt and are raving about your tour operation and Hotels.  They are VERY
Happy
 
Thank you and Happy Holiday to you
 
Barbara

 

****************************

From: TAustin@cozen.com
To: RekoTours@aol.com
Cc: Pat.McLean@phila.gov; dar1128@hotmail.com
Sent: Tue, 19 Dec 2006 12:28 PM
Subject: Egypt
 

George
        I want to commend you and each and every member of your staff for the professionalism, dedication and services provided to my group and myself the past ten days.  You really outdid yourself.  Everything was tight.  Everyone was wonderful.  We enjoyed ourselves immensely and will be talking about this fam for a long long time.  As I sit here at my desk reminiscing the days gone by, I can't seem to get focused.  Last week I was a queen, a princess, a goddess, and cousin to half the men in Cairo and all the men in Aswan/Luxor only to be delegated to a desk in Philadelphia.  Life plays terrible jokes on you.  Jokes - Egyptians loves a joke.  We joked the whole ten days.
        We loved Mostafa.  He took excellent care of us and gave us the opportunity to see Memphis and the City of Alexandria.  Fathi (Papa Zuzu) stretched our minds and our legs to the max.  I could not imagine ever seeing Egypt with anyone else.  I am sure each of us would repeat this same trip tomorrow if we could.
        The hotel was beautiful.  I wish we could have stayed another few days there and when I return, I am definitely doing the 5-day cruise on the Jasmin.  Thanks to Mostafa and the captain, we were able to have a cake and celebrate the birthday of one of the group.  Riding the train was fun.  I expected Agatha Christie or Sherlock Holmes to come walking down the corridor at any time.
        By the way, thanks again for the two handsome security members who rode with us.  That was worth the fam itself.  Everything was wonderful and worth every penny.  I thank you for the opportunity to have gone on this fam and I am working hard to change the minds of Americans who think they are not safe in Egypt.
Terry N. Austin
Travel Consultant
International Tours and Cruises
313 W. Logan Street
Philadelphia, PA  19103
215.665.2784
215.665.2013

****************************

Subj: Egypt trip in November,2006 
Date: 1/3/2007 11:24:00 A.M. Eastern Standard Time
From: Bob.Becker@StJohnPropertiesInc.com
To: RekoTours@aol.com
Sent from the Internet (Details)
 
Dear Vicky:
 
   I want to tell you that my wife & I really enjoyed our trip to Egypt this past November. The people were all very courteous and seemed like they really wanted to please. At no time did we feel that we may be in any danger. Spending all day with our tour guides allowed us to get to know the culture and the Muslim's point of view. The people like Americans but they don't like our government. I have a new perspective on the world and the Middle East issues from speaking to our guides.
   I would not advise to drive in Egypt because they drive like crazy compared to the US. The boat that we took on the Nile 3 night trip was OK BUT I am used to the large cruise ships. I believe there are nicer boats to take on the Nile.
 
  Overall, it was a great experience. Thanks for your help in setting the trip up on short notice. Regards,
 
Bob Becker
St John Properties, Inc.
Tel. 410-369-1210
Cell 410-404-5510
Fax 410-369-1810

 

From:  marcela liberman [marcelaliberman61@hotmail.com]

to: vstephanou@rekotours.com

Subject:    FROM CAIRO

 

HI VICKY

WE ARE HAVING A GREAT TIME ME AND MY DAUGHTER JENNIFER, THE ONLY THING I'M SURPRISE IS MISSING IS THE "SOUND AND LIGHT SHOW AT GIZA" EVERYBODY SAID IS WONDERFUL WE SHOULDN'T MISS IT SO I GUESS WILL BUY IT ON MY OWN.

 

THANKS AGAIN,

SINCERELY
 

MARCELA

****************************

From:    bob.hoehl@comcast.net

Sent:    Wednesday, June 21, 2006 5:34 PM

To:        Vicky Stephanou

Subject: RE: Package to Italy

 

Vicky,

The trip was GREAT!  Everything happened as planned.

 

Thank you very much for setting everything up.

 

Regards & Thanks,

Bob Hoehl

 

***************************

Subj:    Our Honeymoon to Greece ATT JAMES

Date:    11/11/2005 5:03:39 P.M. Eastern Standard Time

From:    jglimoir@yahoo.com

To:        rekotours@aol.com

 

Dear James and management at Reko Tours

 

With this email, we would like to thank "James" at Reko Tours, the travel agent that booked our honeymoon vacation to Greece.  He was very nice, very efficient and very helpful.

As we have never visited Greece before, we called and spoke with many travel agents and many offices.  James at Reko Tours made us feel comfortable every time we spoke with him, and he was able to offer us the honeymoon vacation we wanted, beating all the prices we had received (even lower than the internet), and he did it all with excellent treatment.

We had such a great time in Greece, it is an absolutely beautiful place totally worth to visit.

We are definitely going back and we are definitely going to make the arrangements again with "James" at Reko Tours.

 

Many many thank to you James for offering this wonderful honeymoon.

 

Yours Truly

J. Gilmour & K.Wirth

*****************************

Subj:        Web Form Email

Date:        11/13/2006 7:30:10 P.M. Eastern Standard Time

From:        Cherieluther@aol.com

To:        rekotours@aol.com

 

Cherie Luther

Cherieluther@aol.com

 

Groton, CT 06340

 

Comments

-----------------

Vicki, just wanted to let you know how great our trip to Greece was.  The transfers were perfect, we never had to wait or wonder, and the hotel in Santorini was beautiful.  Thank you so much.  We would not hesitate to travel with you again.  Cherie

*****************************

July 27, 2005

 

REKO TOURS

Attention:  Owner/Manager/James

31-05 21th Ave

PO Box 5278

Astoria, NY 11105

 

RE:        Flight arrangements to Greece

 

Dear James and the management at Reko Tours:

 

    With this letter, I would like to extend my gratitude to "James," the travel agent I recently dealt with at Reko Tours.  He was absolutely one of the nicest, most professional, efficient travel agents that I have ever worked with.  My family frequently needs complex travel arrangements since our schedules are very hectic, and James was able to successfully meet my urgent, last minute flight to Thessaloniki, Greece out of New York with no problems whatsoever.  He beat all prices I received from agents throughout New York and Pennsylvania and the Internet, and he did it all with first-class treatment.  I was thrilled with the kind, well-organized, express service that James provided me with and I just want to be sure he is commended for all his hard work and excellent customer service.  After dealing with James the past few days, I will be sure to make all my travel arrangements with James from Reko Tours.

 

    Thank you again, James, for doing such a great job!

 

Very truly yours,

 

Aubrey Morris

Legal Department

cc:    Staff at Reko Tours

*****************************